Survival Combat Games see revenue surge with add-ons and streamlined operations using Beyonk
Discover how the Survival Combat Games team found the Beyonk customer service go from strength to strength saving them 20% admin time.
Background
Survival Combat Games is North Devon’s biggest laser and airsoft site. Their experiences are ideal fun for families, friends or work team building.
They’ve been in operation since 1988 and work hard to ensure adults and children of all abilities and ages can enjoy safely.
The challenge
Survival Combat Games faced challenges with their outdated booking system, integrated into their website builder, lacking vital functionalities like reminder and thank-you emails. Resource management, including gun hires, grenades, and food sales, was difficult due to the system's limitations in selling extras.
The evident need for a new booking solution led a staff member to discover Beyonk after booking tickets through Quince Honey Farm, a current Beyonk client. Initial impressions were based on Beyonk's user-friendly interface and its visually appealing integration on the website, prompting Survival Combat Games to seek a more suitable solution.
How we helped
Beyonk's provided a booking solution which could suit all the requirements from time slots to resource management and customer emails along with unwavering customer service has proven invaluable for Survival Combat Games. Recently, when they sought assistance over a weekend, Beyonk's 24/7 support promptly responded within thirty minutes of receiving the email, swiftly resolving the issue.
The consistent dedication Beyonk shows its clients, regardless of the duration of their partnership, is a significant advantage, greatly appreciated by Survival Combat Games.
Beyonk’s 24/7 support and unwavering customer service has proven invaluable for Survival Combat Games
All of Beyonk’s features are amazing to be honest, but I really like the reporting feature which allows us to see what bookings we had for a particular month, how that compares to other months and how easy it is to go and make changes in the booking portal since how many guns we have ready to hire out changes week to week. Being able to change people’s bookings to another date and notify them is really easy for us to do and they receive a new confirmation email automatically.
Katie at Survival Combat Games
The results
Survival Combat Games has observed a noticeable upswing in revenue since integrating the Beyonk booking system. Whilst it’s difficult to tell whether this is a direct impact the ability to offer add-ons like gun hire, grenades, and food, previously unavailable through their old system, has significantly expanded their revenue streams while enhancing the customer experience.
The team have also noticed at least a 20% increase in their admin responsibilities now they have a system that allows them to block out availability, keep track of all bookings and easily report on previous months.
Beyonk is a simple, easy-to-use system with great customer service. We love it.
Katie at Survival Combat Games
The ability to offer add-ons has significantly expanded revenue streams while enhancing the customer experience.
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