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Signs You Are Ready For a Visitor Experience Platform - From Ticket Sales To The Full Customer Lifecycle.
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We speak to many experience providers like yourselves and have compiled a list of the pain points that come up the most, you may recognise quite a few of these! Optimise the visitor experience and move away from first impression ticket sales to the full customer life-cycle.
Fed up of piecing together old and complicated tools for marketing, ticket sales and managing customers?
Optimise the visitor experience and move away from spreadsheets or a mix and match of tools so that from first impression ticket sales to the full customer life-cycle you can grow your business, minimise admin and delight visitors.
We speak to many experience providers like yourselves and have compiled a list of the pain points that come up the most, you may recognise quite a few of these!
Manually taking bookings
Do you manually take bookings from customers via phone or email? Does this require extra hours in the day to ensure all administrative work is taken care of?
Online booking allows your customers to automatically make a booking with you 24/7. This is particularly important as more than 48% of bookings are made outside of office hours. This allows you to gain more customers and spend non-office hours focusing on what’s important to you.
Using multiple tools
Do you use different tools for admin, staff scheduling, reporting and more?
By automating internal processes and having an all-in-one system to do this, it allows you to keep track of all your processes such as reporting, bookings and easily make amendments as you see fit, without the need to constantly monitor multiple tools and platforms.
We can save you the cost of an extra staff member and aid you in generating a lot more revenue for your business growth.
Manually updating business calendars
Do you currently have a manual calendar process? With our software, you automatically have access to a real-time calendar with the ability to amend bookings, check availability, staff and visitor capacity and manually add sales that come through other channels.
By allowing your customer to stay flexible with their booking, you optimise their experience whilst opening time-slots for further walk in sales.
Website clicks kill conversion
How easy is it for your customers to book with you? Is any current system you have integrated with your website? Research shows that customers tend to drop off if it takes more than 3 clicks to find the desired result. In most cases, that is a booking form.
By using an embedded booking form on your existing website pages, this will save customers time and help to increase conversion rates. Less clicks also ensures the customer completes the checkout journey so you can increase revenue without paying extra staff to do the job. An integrated booking experience means customers never have to leave your website and can make a booking directly with you.
Storing customer data in multiple places
How do you handle customer data? If you’re taking bookings manually, your data is likely stored in multiple places. With an online booking system in place, this ensures all customer data is stored in one place, is easy to access and allows staff to focus on the customers needs in-person and never miss a booking whilst outdoors.
Difficulty or inability to use discount codes
Do you use discount codes? Discount codes enable you to make exclusive promotions to customers depending on seasonality, amount of tickets purchased or another factor. Discount codes entices the customer to purchase quicker and buy more thereby boosting your revenue without spending more time or money on promotional events.
Manually communicating with every customer
Are you emailing your customers with reminders, thank you and more? A huge benefit of online booking is the ability to automate emails to confirm, remind and thank your clients for booking with you. This will ensure client loyalty and reduce the amount of admin you have to do to create a rounded client experience. A client always remembers when you thank them for their business and are more likely to book with you, give a review and recommend you to a friend.
Are we reading your mind yet?
We are here to help you and there is finally, truly a simple and powerful software for experience providers. So move fast, with purpose and with the right tools under one roof, you won’t regret making the switch.
Experience providers such as The Monkey Sanctuary, Lichfield Maize Maze and Sea Kayak Exmouth rely on us to provide their customers with outstanding experiences at every touchpoint across the full customer life-cycle so get in touch and you can start your journey from ticketing to full visitor experience. Book a demo with us now.
