Kernow Coasteering

Kernow Coasteering triumphs: less admin, no more double bookings and enhanced gift vouchers

Discover how Kernow Coasteering saved over 75% admin time by automating the booking process using Beyonk online booking.

Content

Background

Kernow Coasteering is a coasteering and rock climbing experience provider based in Cornwall, on the Land’s End peninsula. They have been running since 2013 and offer unforgettable experiences for both beginners and experts. Cornwall Underground Adventures is a sister company of Kernow Coasteering who offer guided tours of abandoned Cornish tin mines, established in 2019.

The challenge

The challenge arose as both Kernow Coasteering and Cornwall Underground Adventures were grappling with the time-consuming process of manually taking bookings. Owner Matt George found himself spending hours daily on general admin duties, handling bookings via email and phone. Recognising the unsustainability of this approach, the need for an automated solution became evident, crucial for both business growth and efficient management.

Another challenge emerged concerning gift vouchers, specifically when customers contacted them to redeem vouchers that had already expired. This issue highlighted the need for a more effective and automated system to manage gift vouchers and ensure a smoother redemption process.

How we helped

Beyonk emerged as a straightforward yet comprehensive solution, adeptly tackling all administrative challenges faced by Kernow Coasteering. Notably, Beyonk played a pivotal role in streamlining the gift voucher process. By providing customers with a dedicated platform for redeeming vouchers, it not only enhanced the user experience but also eliminated the necessity for manual issuance by the Kernow Coasteering team.

Beyonk played a pivotal role in streamlining the gift voucher process by providing customers with a dedicated platform for redeeming vouchers.

Beyonk streamlines the admin side of things so I can focus more on the activities themselves and marketing. It is very reliable and saves me a whole bunch of time and headache

Matt George, Owner of Kernow Coasteering and Cornwall Underground Adventures

The results

The implementation of Beyonk resulted in a remarkable 75% reduction in the time spent on admin tasks for the Kernow Coasteering team. This substantial time savings enabled them to redirect their efforts towards running their experiences more efficiently.

The automated system not only reinstated the owner's confidence in issuing gift vouchers but also established a more organised and customer-friendly approach to voucher redemption. Notably, the issue of double booking has been completely eradicated.

The system's reliability is reflected in the owner's statement: "It does what I want it to do, it doesn’t mess up. I always know about every customer visiting."

My experience has been very positive. For anyone not using a booking system out there, it’s a no-brainer. It saves you an extraordinary amount of admin time. Fees are very reasonable. Beyonk is going from strength to strength and gradually introducing more partnerships.

Matt George, Owner of Kernow Coasteering and Cornwall Underground Adventures