Minterne House & Gardens achieve a 65% reduction in admin and enhance customer experience
Discover how Minterne House & Gardens have reduced booking admin duties with the help of Beyonk’s advanced ticketing tools.
Background
Minterne House & Gardens is a stunning country house and himalayan garden situated in the heart of Dorset. It has been home of the Churchill and Digby families since 1620 and is not open to the public, except for private events such as wedding ceremonies and corporate events.
The gardens are available to visit and are around a mile in length. Explore their world renowned himalayan rhododendrons and azaleas, rare trees, a chain of small lakes, waterfalls and streams. There’s so much to discover here.
The challenge
Not long ago, Minterne House & Gardens operated with a labour-intensive manual booking process, relying on customers to call in for reservations and complete payments through BACs transactions. This manual handling of transactions became increasingly burdensome, requiring the team to meticulously check each transaction, leading to inefficiencies and fatigue within the system.
The necessity for an online booking solution grew evident, particularly with the multitude of seasonal events the company hosted, such as their annual fireworks event and seasonal trails. While the team briefly utilised an alternative provider, they faced difficulties, prompting a search for a more reliable solution.
How we helped
Minterne House & Gardens sought a solution to modernise their booking procedures and found a promising ally in the Beyonk Group. What set Beyonk apart from competitors was their exceptional customer service and user-friendly platform.
Upon engaging with Beyonk and exploring their services, it swiftly became apparent that this partnership would be highly advantageous for Minterne House & Gardens. Communication with Beyonk's customer service team proved exceptional, ensuring prompt and reliable responses, which greatly impressed the Minterne House & Gardens team. This level of support reinforced the belief that Beyonk's platform would effectively address their needs and revolutionise their booking operations.
Minterne House and Gardens traded their manual booking process for an automated, online solution.
We put the pressure on Beyonk to help us get everything live and running within 10 days for our previous fireworks event a few months ago and they delivered. After some zoom meetings and live training, it all came together pretty easily. It was just a brilliant service.
Maureen Panchen of Minterne House and Gardens
The results
Partnering with Beyonk has significantly transformed Minterne House & Gardens' operational landscape. Their transition to an online booking system resulted in a substantial 65% reduction in booking administrative duties, enabling the team to prioritise crafting exceptional customer experiences.
Amid the challenges faced in recent years, Minterne House & Gardens attributed their success to maintaining inventiveness and adaptability with their events, highlighting the pivotal decision to embrace an online booking system.
Reflecting on their journey, when asked about advice for their past selves, the team emphasised the importance of staying calm, practicing patience, and upholding respect—a testament to their growth and learning through the transition to a more efficient and customer-centric approach with Beyonk.
There are several things that made Beyonk stand out. The support and advice was brilliant all round, every time I sent an email, I always got one back the same day or received a phone call. It was nice being able to talk to a person and if something was a bit too complicated to talk about on email, they’d just ring me up and talk me through it. Excellent, I couldn’t recommend Beyonk more.
Maureen Panchen of Minterne House and Gardens
Beyonk’s customer service and ease of use stood out above all competitors with its flexibility is the best decision we made for our business.
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