Amazing Animals

Streamlined waivers and faster bookings help Amazing Animals gain back 15 hours a week

Discover how a Florida wildlife preserve streamlined bookings, reduced admin and improved visitor experience with Beyonk.

Content

Background

Amazing Animals is a nonprofit wildlife preserve in St. Cloud, Florida. Founded in 2009 by Brian Braitsch as a small reptile rescue, it has since grown into a thriving education center with more than 100 animals, including fan favorites like sloths, capybaras, and foxes.

Situated on a 2.5-acre site, the preserve offers private, appointment-only tours that give visitors a rare chance to meet animals up close and personal. Guests come from across Florida and beyond to experience these unique encounters, particularly with the resident sloths and capybaras.

With a dedicated team of five full-time staff, the preserve welcomes around 40,000 visitors annually while also reaching millions more online. Its digital community continues to grow, including over 676,000 fans on TikTok who follow the daily lives of the animals and their caretakers.

The challenge

For years, all tour reservations were managed manually. Guests had to call or email to check availability, make payments, and receive booking confirmations. Each reservation required Brian personally to handle multiple steps, from confirming times to sending follow-up emails and instructions.

This created significant administrative pressure. Paper-based waivers added further overhead. The process was unsustainable for a small nonprofit, consuming valuable time that could otherwise be spent on animal care and education.

I used to spend all day on the phone, emailing, texting, and calling just to book tours. Now I wake up in the morning and see that people have booked their own tours overnight. It’s wonderful.

Brian Braitsch, President & CEO, Amazing Animals

How we helped

Beyonk provided Amazing Animals with a simple, streamlined booking system that transformed the visitor journey. Guests can now book directly online at any time of day, see live calendar availability, and sign digital waivers before arriving. Payments are processed automatically, and confirmations and reminders are sent without staff involvement.

For Brian and his team, this automation has been game-changing. Instead of juggling phone calls, emails, and manual scheduling, bookings now flow seamlessly into the system. Reporting tools also provide greater oversight, helping the team monitor trends and stay on top of operations.

Another deciding factor was Beyonk’s transparent, lower-fee structure. Unlike competitors, which added significant costs on top of each booking, Beyonk allowed Amazing Animals to keep guest-facing fees fair.

Brian also valued Beyonk’s balance of simplicity and functionality. Competing platforms felt cumbersome and overloaded with features they didn’t need, while Beyonk offered just the right tools to make life easier. A major improvement has been moving from paper waivers to integrated digital waivers, eliminating the burden of printing, storing, and tracking physical documents. Now, everything is centralized, accessible, and backed by clear reporting - giving staff peace of mind and freeing up time for what matters most: caring for the animals and creating unforgettable visitor experiences.

I’ve gained back 10 to 15 hours every week just by not having to handle all the bookings manually.

Brian Braitsch, President & CEO, Amazing Animals

The results

“I’m a champion of Beyonk. I would definitely recommend them and encourage anyone who is going from booking things yourself to an online platform.”

Since implementing Beyonk, Amazing Animals has achieved significant improvements in guest experience and daily operations. Online bookings now take just 159 seconds on average, supported by a shopping experience score of 9.86 out of 10. Nearly nine in ten guests rate the system a perfect 10, frequently citing its ease of use.

Post-visit feedback remains strong, with an average satisfaction score of 9.26 out of 10 and a Net Promoter Score of 81.1%. The cart abandonment rate has fallen to 40%, while digital waivers are now embedded seamlessly into operations, giving the team more control without increasing overhead.

Overall, Beyonk has enabled Amazing Animals to modernize operations, boost bookings, and reclaim valuable time, ensuring its team can focus on what matters most: caring for wildlife and educating communities.

Why choose Beyonk for your animal attraction

Running a wildlife or education center is about creating unforgettable experiences, not losing hours to paperwork and phone calls. Beyonk is designed to give you the tools to maximize your impact — whether you’re offering private tours, school programs, or community outreach.

Our booking system makes it simple to manage admissions, experiences, and waivers in one place. You stay in full control of capacity, pricing, and availability while giving your guests an easy way to book online at any time.

Visitors benefit from a seamless journey, from fast mobile checkout to real-time availability, reducing friction and cutting down on repetitive questions for your staff. Digital ticketing and waivers eliminate queues and paperwork, while automated confirmations and reminders keep everything on track.

Beyonk also equips you with insights and marketing tools to grow your reach. From detailed reporting to integrations with third-party channels, you can build a stronger community of supporters and attract new visitors.

Ultimately, Beyonk gives you the freedom to focus on caring for your animals, inspiring guests, and delivering your mission — while we take care of the booking process behind the scenes.

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